Shop policies

All sales are final. Because each item is made to order, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect. Contact vlad@intellacrm.com within 14 days of delivery with your order number and clear photos so we can make it right.

Last updated: September 21, 2026 Products are made to order. We review each paid order before sending it to production. Any estimated ship or delivery dates shown at checkout or on the order page are good-faith estimates, not guarantees. We currently accept delivery addresses in the United States and Canada. Shipping charges and applicable taxes are shown before payment. Tracking will appear on the order page after the carrier accepts the package. Please provide a complete and accurate delivery address. Contact us promptly if it needs correction; changes may not be possible after an order enters production. If we cannot ship within the time stated when you ordered, or within 30 days when no time was stated, we will notify you and offer a revised shipping date or the option to cancel for a full refund. If an order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with the order number and clear photos. If tracking appears stalled or a package may be lost, contact us so we can investigate with the carrier and fulfillment provider. Carrier, weather, customs, and other events outside our control can affect delivery after shipment, but we will help you resolve delivery problems.

Last updated: September 21, 2026 Best of Southie collects information you provide when you browse, place an order, create an order account, or ask for help. This may include your name, email address, phone number, billing and shipping addresses, order details, and communications with us. We also use limited technical information, cookies, and local browser storage to operate the cart, prevent duplicate checkout, secure the site, remember necessary preferences, and diagnose problems. Payments are processed by Stripe. We do not receive or store your full payment-card number. We use customer information to process and deliver orders, provide order updates and support, prevent fraud, maintain business records, comply with law, and improve the store. We share information only as needed with service providers that operate the store and fulfill orders, including our ecommerce and hosting providers, Stripe, Printify and its print providers, delivery carriers, and providers that help with security, fraud prevention, and legal compliance. These providers process information under their own terms and privacy practices. We do not sell or rent customer personal information, and we do not use it for third-party targeted advertising. We retain information only as long as reasonably necessary for orders, support, accounting, fraud prevention, disputes, and legal obligations. Depending on where you live, you may ask to access, correct, or delete certain information, subject to legal and operational requirements. Contact the store through the customer policy or order page to make a privacy request. This store is not directed to children under 13, and we do not knowingly collect their personal information. We may update this policy as our services or legal obligations change; the current version and date will remain posted here.

Last updated: September 21, 2026 These terms apply when you use Best of Southie or place an order. By completing checkout, you agree to these terms and the posted shipping, privacy, and return policies. Product descriptions, available options, and prices are shown in the store. Prices are in U.S. dollars unless stated otherwise. Shipping charges and applicable taxes are shown before payment. Payments are processed securely by Stripe and your card is charged when checkout is completed. Please review the product, size, color, quantity, delivery address, and contact information before paying. Products are made to order and each paid order is reviewed before it is sent to production. Changes or cancellations may not be possible after production begins. Product colors and placement can vary slightly from on-screen previews because of displays, garment construction, and the printing process. Shipping estimates and delay procedures are described in the shipping policy. Returns, damaged or incorrect items, refunds, and cancellations are governed by the posted return policy and any rights that cannot legally be waived. The Best of Southie name, store design, product artwork, photographs, and written content may not be copied, resold, or used commercially without permission. You may not misuse the site, interfere with checkout or security, submit fraudulent orders, or use the store for unlawful activity. The store and products are provided subject to applicable consumer-protection laws. Nothing in these terms excludes rights or remedies that cannot legally be limited. To the fullest extent permitted by law, Best of Southie is not responsible for indirect or consequential losses arising from use of the site or products. If part of these terms is unenforceable, the remaining terms continue to apply. We may update these terms for future use of the store; the current version and date will remain posted here. Contact the store through the customer policy or order page with questions.